Wed Mar 27 '24 Announcement
29 days ago
– Wed, Mar 27, 2024 at 12:39:13 PM
Hello,
Having shipped out the surprise batch that we airlifted from our factory, we’re happy to say that we’re now preparing to ship to everyone else starting next week!
With the snuggle of Snorbles® having cleared Customs yesterday, we are now waiting for hundreds of our little buddies to arrive at our warehouse. From there, we’ll start to ship out the remaining batches so all of you can experience the magic we’ve created.
Speaking of, we’ve continued to refine the experience and have been able to make a number of improvements and additions to Snorble® since we first started shipping them. Thanks to this, you’re now going to have even more activities and features than we first promised! Of course, we’re not going to stop there and you can expect more updates and additions even after meeting your little buddy in the next while.
As we begin to ship to each batch, starting with the remainder of batch #2, we’ll share more updates to give you a better idea of when to expect your Snorble. Along with this, each shipment will include an email with tracking info and an expected arrival date when it leaves our warehouse.
BackerKit Pre-Orders
Finally, as we prepare to send Snorble to your family in the next while, we wanted to remind you again that you may see a charge* on the credit card you provided if you pre-ordered either through our website or added extra items in the survey we sent after our Indiegogo campaign ended.
To clarify, if you pledged during our Indiegogo campaign, you will not be charged again for the items you pre-ordered through Indiegogo. However, if you added any items when completing your survey, you will be charged when we prepare your pre-order for shipping.
As always, if you have any questions, please feel free to contact our Customer Support team at [email protected] for help.
Sincerely,
Team Snorble
*For those in Canada, duties, brokerage fees, and other expenses related to international shipping may be charged upon delivery as well.
Thu Feb 22 '24 Announcement
2 months ago
– Thu, Feb 22, 2024 at 10:55:55 AM
Hello,
We’re excited to announce more great news about shipping, including the fact that we recently received a small shipment from our factory by air that will be sent out before the larger shipment on the boat arrives. For some of you in batch #2, this means you’ll be receiving your little buddy by early March, which is sooner than we previously announced!
As we ship each Snorble®, you’ll receive an email with tracking info and an expected delivery date, so keep an eye on your inbox.
The Biggest Snuggle So Far
Continuing the good news, we’re also happy to say that the biggest gathering of Snorbles® (so far) happened earlier this month in our factory when hundreds and hundreds of our little buddies were loaded onto a container that is now making its way to the United States.
When this shipment arrives and is cleared by Customs in late March or early April, we will begin sending them out to those remaining in batches #2-5. That’s right, the snuggle is big enough that we expect it to cover those who pre-ordered our little buddy in batch #5 as well!
Award Winning
In even more good news, we’re happy to announce that we were chosen for a number of awards over the last while too. Although the feedback from our backers has been very rewarding as we continue to introduce Snorble to more and more families, being recognized by a number of parenting groups and a prestigious design organization has us all feeling great as well.
BackerKit Pre-Orders
Finally, as we prepare to send Snorble to your family in the next while, we wanted to let you know that you will see a charge on the credit card you provided if you pre-ordered either through our website or added extra items in the survey we sent after our Indiegogo campaign ended.
To clarify, if you pledged during our Indiegogo campaign, you will not be charged again for the items you pre-ordered through Indiegogo. However, if you added any items when completing your survey, you will be charged* when we prepare your pre-order for shipping.
As always, if you have any questions, please feel free to contact us.
Your Feedback is Crucial
Speaking of reaching out, as we continue to release Snorble in batches, we look forward to hearing from more and more of you as you welcome our little buddy into your families.
So far, both the Beta Experience families and those who were in batch #1 have been amazing in helping us discover issues we didn’t know until Snorble was in more homes. Thanks to their feedback, we have been able to improve the experience even more, and we can’t wait to continue to build on what we’ve done with all of you.
With that in mind, we want to hear from you when you experience anything you love, discover an issue, or think of something you would love for Snorble to do. Our team will work tirelessly to make sure Snorble is a great new member of your family, and your input will be invaluable in our efforts!
Sincerely,
Team Snorble
*For those in Canada, duties, brokerage fees, and other expenses related to international shipping may be charged upon delivery as well.
Fri Jan 19 '24 Announcement
3 months ago
– Fri, Jan 19, 2024 at 11:18:12 AM
Hello,
The second shipment from our factory cleared Customs and arrived last night, and we’ll be sending them out to most of the backers in batch #1 soon! Once each Snorble® is shipped*, you’ll receive a tracking number and expected delivery date if you’re included.
From here, we’ll be working with the factory for another much bigger shipment that should cover the majority of batches #2-4. Due to rising shipping costs related to the Red Sea issues in the Middle East, we will now have to ship the majority of our Snorbles® by boat, and we expect them to be delivered by late March or early April.
It is possible that we will air ship a smaller number previous to this, and we will update you accordingly if that happens.
Another Factory Visit
To ensure things went smoothly as the factory ramped up production to prepare for the bigger shipment, our CTO, Steve, was on-site to oversee everything for the last two weeks. As you can tell from the photos and video, the factory has been buzzing!
We’ll continue to share more photos and videos from the factory and our shipping facility in the States as we work as quickly as possible to get Snorble to every one of you.
Shipping Emails
While Steve and others work with the factory, other members of our team will be working to ensure all goes well with shipping once another snuggle of Snorbles arrives.
With that in mind, you may receive further communication from our team through email regarding your pre-order, so please keep an eye on your inbox.
Finally, if you have any questions, please reach out to our Customer Support team and they will gladly help you. ?
[email protected]
Sincerely,
Team Snorble
*For those in Canada, duties, brokerage fees, and other expenses related to international shipping may be charged upon delivery.
Fri Dec 29 '23 Announcement
4 months ago
– Fri, Dec 29, 2023 at 06:38:07 PM
Hello,
We’re happy to say that the first shipment of Snorbles has been sent out to backers, and they should be arriving at homes within the next week or so!
Even better, another shipment is due to leave the factory soon, and we’ll be working to get them out to you once they are cleared by Customs and arrive at our facility. Once that happens, backers will receive an email with tracking info and an expected delivery date.
These two shipments should include most, if not all, of the backers that were originally in batch #1, and then we’ll be expecting to start sending our little buddy out to those in batch #2 and more once the next shipment arrives in January.
The App is Now Available
In preparation for Snorble’s arrival, we’ve now made the Snorble Mobile App available on both Google Play and the App Store.
The app will be the home for customizing your family’s bedtime routine, articles related to parenting, and more. You can download it before you receive your Snorble®, so feel free to familiarize yourself with the features now before our little buddy arrives!
Note: If you have any issues accessing the app, please get in touch with our Customer Support team ([email protected]) for help.
Pre-Orders are Now Locked
As we mentioned in our previous update, we’ve now locked pre-orders to prepare for shipping. If you need to change your address, please reach out to our Customer Support team ASAP to ensure it is done before your Snorble is sent out.
Sincerely,
Team Snorble
Fri Dec 22 '23 Announcement
4 months ago
– Fri, Dec 22, 2023 at 11:29:51 AM
Hello,
We’re happy to say that the first shipment of Snorbles® is on their way from our factory, and we’ll be sending them out to backers soon after they arrive in the States! When we do, tracking info and an expected delivery date will be sent to the email address used for your pre-order.
After this shipment, we’re expecting more from the factory soon after, and we will continue to process and ship them as quickly as possible based on the batches previously assigned. Once each shipment is cleared by Customs and delivered to our warehouse, we expect to be able to get the Snorbles out within a day or two of their arrival.
Locking Orders Soon
With that in mind, we want to remind you one last time to ensure your shipping address is up-to-date with our partners at BackerKit. If you’re unsure how to check, you can do so through this link:
https://snorble.backerkit.com/
In order to ship, we’ll be locking all orders on December 26th.
Please confirm your address is correct before then or contact us for help.
Once again, we want to thank all of you for your patience as we work to get our little buddy out to every single one of you. Although we’re a little later than expected, we’re very excited to know that a snuggle of Snorbles are currently on a plane and headed our way to be sent out to your families soon after.
In the meantime, we hope you are able to enjoy the holidays with your loved ones and have a wonderful weekend filled with love and warmth.
Happy Holidays,
Team Snorble
