Fri Jan 19 '24 Announcement
about 2 years ago
– Fri, Jan 19, 2024 at 11:18:12 AM
Hello,
The second shipment from our factory cleared Customs and arrived last night, and we’ll be sending them out to most of the backers in batch #1 soon! Once each Snorble® is shipped*, you’ll receive a tracking number and expected delivery date if you’re included.
From here, we’ll be working with the factory for another much bigger shipment that should cover the majority of batches #2-4. Due to rising shipping costs related to the Red Sea issues in the Middle East, we will now have to ship the majority of our Snorbles® by boat, and we expect them to be delivered by late March or early April.
It is possible that we will air ship a smaller number previous to this, and we will update you accordingly if that happens.
Another Factory Visit
To ensure things went smoothly as the factory ramped up production to prepare for the bigger shipment, our CTO, Steve, was on-site to oversee everything for the last two weeks. As you can tell from the photos and video, the factory has been buzzing!
We’ll continue to share more photos and videos from the factory and our shipping facility in the States as we work as quickly as possible to get Snorble to every one of you.
Shipping Emails
While Steve and others work with the factory, other members of our team will be working to ensure all goes well with shipping once another snuggle of Snorbles arrives.
With that in mind, you may receive further communication from our team through email regarding your pre-order, so please keep an eye on your inbox.
Finally, if you have any questions, please reach out to our Customer Support team and they will gladly help you. ?
[email protected]
Sincerely,
Team Snorble
*For those in Canada, duties, brokerage fees, and other expenses related to international shipping may be charged upon delivery.
Fri Dec 29 '23 Announcement
over 2 years ago
– Fri, Dec 29, 2023 at 06:38:07 PM
Hello,
We’re happy to say that the first shipment of Snorbles has been sent out to backers, and they should be arriving at homes within the next week or so!
Even better, another shipment is due to leave the factory soon, and we’ll be working to get them out to you once they are cleared by Customs and arrive at our facility. Once that happens, backers will receive an email with tracking info and an expected delivery date.
These two shipments should include most, if not all, of the backers that were originally in batch #1, and then we’ll be expecting to start sending our little buddy out to those in batch #2 and more once the next shipment arrives in January.
The App is Now Available
In preparation for Snorble’s arrival, we’ve now made the Snorble Mobile App available on both Google Play and the App Store.
The app will be the home for customizing your family’s bedtime routine, articles related to parenting, and more. You can download it before you receive your Snorble®, so feel free to familiarize yourself with the features now before our little buddy arrives!
Note: If you have any issues accessing the app, please get in touch with our Customer Support team ([email protected]) for help.
Pre-Orders are Now Locked
As we mentioned in our previous update, we’ve now locked pre-orders to prepare for shipping. If you need to change your address, please reach out to our Customer Support team ASAP to ensure it is done before your Snorble is sent out.
Sincerely,
Team Snorble
Fri Dec 22 '23 Announcement
over 2 years ago
– Fri, Dec 22, 2023 at 11:29:51 AM
Hello,
We’re happy to say that the first shipment of Snorbles® is on their way from our factory, and we’ll be sending them out to backers soon after they arrive in the States! When we do, tracking info and an expected delivery date will be sent to the email address used for your pre-order.
After this shipment, we’re expecting more from the factory soon after, and we will continue to process and ship them as quickly as possible based on the batches previously assigned. Once each shipment is cleared by Customs and delivered to our warehouse, we expect to be able to get the Snorbles out within a day or two of their arrival.
Locking Orders Soon
With that in mind, we want to remind you one last time to ensure your shipping address is up-to-date with our partners at BackerKit. If you’re unsure how to check, you can do so through this link:
https://snorble.backerkit.com/
In order to ship, we’ll be locking all orders on December 26th.
Please confirm your address is correct before then or contact us for help.
Once again, we want to thank all of you for your patience as we work to get our little buddy out to every single one of you. Although we’re a little later than expected, we’re very excited to know that a snuggle of Snorbles are currently on a plane and headed our way to be sent out to your families soon after.
In the meantime, we hope you are able to enjoy the holidays with your loved ones and have a wonderful weekend filled with love and warmth.
Happy Holidays,
Team Snorble
Fri Dec 1 '23 Announcement
over 2 years ago
– Fri, Dec 01, 2023 at 01:33:32 PM
Hello,
As you read this, our jetlagged CEO and CTO are finally settling back at home after spending the last few weeks in China working with our factory, and we’re glad we’re now all dealing with a much easier time difference between us.
Even though they spent a little longer than expected, and had to celebrate Thanksgiving away from their families, we’re happy to say that we’re finally here!
Our CEO gave the greenlight to the factory before leaving and now mass production has begun. With his approval, the factory is now ramping-up to produce the first 1,000 Snorbles®, which will cover all of your pre-orders. The process will be as follows: the factory will ramp up and produce the first 300 pre-orders within two weeks, and will then be able to produce 150 a day after that.
As we mentioned in our last update, we will be air shipping the Snorbles from the factory to our shipping partner in the States, and the first batch of 600 will be on their way to backers soon after they are delivered from the factory. After that, another 400 will be shipping in a similar fashion as soon as they’re ready.
With this timeline, we should have all the Snorbles before the holidays, and we are still aiming to ship every single one of them out before then as well. Although we can’t guarantee that they will arrive for Christmas, we will be doing everything we can to get them to you as soon as possible once they arrive in the country.
When our partner ships each one, they will send along tracking info and an expected delivery date to the email associated with your pre-order so you can follow Snorble® on their way to your home.
Things will be moving fast in the next little while, and we’ll be sure to keep you up-to-date as more and more Snorbles are made and then packaged up for their flight
If you haven’t already, please ensure your shipping address is up-to-date with our partners at BackerKit. If you’re unsure how to check, you can do so through this link:
https://snorble.backerkit.com
Needless to say, we’re incredibly excited to have the factory working away on all of your Snorbles, and we can’t wait to share more of our excitement over the next while as they make their way to you.
Have a great weekend,
Team Snorble
Thu Nov 23 '23 Announcement
over 2 years ago
– Thu, Nov 23, 2023 at 08:09:18 PM
Preparing boxes at the factory.
Hello,
First off, we want to wish a Happy Thanksgiving to all of our backers in the USA who celebrated today. We hope you were able to spend this time with those you love.
Speaking of love, both our CEO and CTO have spent the last while working onsite with our factory partners in China, and they’re very happy with what they’ve been seeing. Everyone is onboard to make sure Snorble® gets out to all of you as soon as possible.
Checking every last little detail.
As we mentioned before, we’re also focused on ensuring our little buddy provides the best experience possible and everything is in working order. For this reason, our CEO has stayed through the Thanksgiving holiday and will remain there this weekend to address one remaining issue identified in the Snorbles that came from the production line so far.
The testing area of the factory.
Once he is satisfied, we’ll be giving the green light to put things into high gear! After production is done, we’ll be airlifting all the Snorbles to the US for our team to ship out to you soon after they arrive.
At this point, we are aiming for mid-December, and should have an exact arrival date from the factory next Monday. We know it’s important to provide a timeline that we’re confident in, and these next few days will provide us with the info we need to do just that. Once we have it, we will share it with all of you ASAP.
In the meantime, please ensure your shipping address is up-to-date with our partners at BackerKit. If you’re unsure how to check, you can do so through this link:
https://snorble.backerkit.com/
Finally, we want to give thanks to all of you for backing us and continuing to be a part of this journey. From all of our team members who are working around the world to get Snorble to you, we are grateful for your support and can’t wait to hear from you when our little buddy arrives at your door in the next while!
Sincerely,
Team Snorble
