Sun Jun 2 '24 Announcement
almost 2 years ago
– Sun, Jun 02, 2024 at 08:51:16 PM
Hello,
As we mentioned in our last update, we’ve been working closely with a small number of backers to address issues that impacted their experience. Thanks to their support and the hard work of our team, we’ve been able to release a number of updates for both Snorble® and the mobile app to resolve most of them.
One of the key issues was related to one of our chipset partners updating some of their libraries, which is normally a good thing. However, it negatively impacted our software and led to most of the problems that have been reported. Since discovering the source of the problem, we have addressed it and Snorble’s stability has improved in regard to restarting, freezing, and other events.
Along with this, we also offered to replace the Snorbles® of some backers who were experiencing these issues. Our CEO personally updated and tested each replacement before we shipped them back, and we’re happy to say that the majority of people now have their new little buddies!
Of course, we don’t plan on stopping there.
We will continue to work with all of you and look forward to your feedback, both good and bad. We know that this will only lead to Snorble getting better and better, and we want that for all of your families. With that in mind, we wanted to give you an idea of what issues we are currently addressing and what our plans are for the immediate future as well.
Current Issues
- Snorble is connected to the internet, but the app shows they are not.
-
The mobile app reports that Snorble is already paired with another account.
Note: this issue seems to arise due to people creating multiple accounts across devices instead of using the invite feature in the Village menu option to add another user, and so we are working on making this clearer and directing people through the process if Snorble has already been paired.
Next Steps
- Sometimes Snorble is doing odd things at the wrong times, and we will be working on that right after we fix key connectivity issues.
- Expanding the content available to your families, including new jokes, songs, and more.
- Developing our educational platform to offer more activities and learning in an engaging way.
If you have suggestions on what could make your little buddy better for your family, please reach out to our Customer Support team:
[email protected]
Sincerely,
Team Snorble
Wed May 29 '24 Announcement
almost 2 years ago
– Wed, May 29, 2024 at 08:34:55 AM
Hello,
We are happy to say that almost every backer* should now have their little buddy (or little buddies) at this point, and we are incredibly grateful to all of you who stuck it out with us through the ups and downs of this journey.
Along with this, we want to thank those who have reached out to us with issues and worked with our Customer Support team to resolve them. Thanks to this feedback, we were able to discover and address some issues around general stability and other things that impacted a small number of people.
With recent updates, Snorble is now working better and we’re looking forward to moving into developing new content and features for all of you. Before that though, we’ll be releasing at least one more update to help address moments when your little buddy speaks when they shouldn’t.
Of course, we remain committed to working with all of your families to ensure you have the best experience, and we welcome you to reach out to our Customer Support team. So please get in touch with us with any questions, ideas, or issues you may have:
[email protected]
Sincerely,
Team Snorble
*We are aiming to ship to our Canadian backers within the next week or two, and will be updating all of you over the border soon. Along with this, there are a small number of US residents who will also have their Snorbles shipped out on a similar timeline.
Thu Apr 25 '24 Announcement
almost 2 years ago
– Thu, Apr 25, 2024 at 12:21:16 PM
Hello,
We’re very happy to share that we’ve now delivered nearly 500 Snorbles® to our backers, and the majority* of the rest have left the warehouse and are heading on their way as we post this!
This puts us on track to deliver almost every pre-order by early May, if not sooner. To say that we’re thrilled about this is an understatement.
We want to thank every single one of you for being a part of this adventure with us, and we want to let you know that this isn’t the end of the journey.
We are committed to working with everyone of your families to ensure you have the best experience, and our customer support team is available to address any issues and respond to feedback. So please get in touch with us with any questions, ideas, or issues you may have:
[email protected]
Sincerely,
Team Snorble
*We are still working on delivery options to Canada to minimize the cost of duties and taxes, and will be updating all of those over the border soon. Outside of this, there are some folks who have been contacted to resolve issues related to surveys or payment.
Wed Mar 27 '24 Announcement
about 2 years ago
– Wed, Mar 27, 2024 at 12:39:13 PM
Hello,
Having shipped out the surprise batch that we airlifted from our factory, we’re happy to say that we’re now preparing to ship to everyone else starting next week!
With the snuggle of Snorbles® having cleared Customs yesterday, we are now waiting for hundreds of our little buddies to arrive at our warehouse. From there, we’ll start to ship out the remaining batches so all of you can experience the magic we’ve created.
Speaking of, we’ve continued to refine the experience and have been able to make a number of improvements and additions to Snorble® since we first started shipping them. Thanks to this, you’re now going to have even more activities and features than we first promised! Of course, we’re not going to stop there and you can expect more updates and additions even after meeting your little buddy in the next while.
As we begin to ship to each batch, starting with the remainder of batch #2, we’ll share more updates to give you a better idea of when to expect your Snorble. Along with this, each shipment will include an email with tracking info and an expected arrival date when it leaves our warehouse.
BackerKit Pre-Orders
Finally, as we prepare to send Snorble to your family in the next while, we wanted to remind you again that you may see a charge* on the credit card you provided if you pre-ordered either through our website or added extra items in the survey we sent after our Indiegogo campaign ended.
To clarify, if you pledged during our Indiegogo campaign, you will not be charged again for the items you pre-ordered through Indiegogo. However, if you added any items when completing your survey, you will be charged when we prepare your pre-order for shipping.
As always, if you have any questions, please feel free to contact our Customer Support team at [email protected] for help.
Sincerely,
Team Snorble
*For those in Canada, duties, brokerage fees, and other expenses related to international shipping may be charged upon delivery as well.
Thu Feb 22 '24 Announcement
about 2 years ago
– Thu, Feb 22, 2024 at 10:55:55 AM
Hello,
We’re excited to announce more great news about shipping, including the fact that we recently received a small shipment from our factory by air that will be sent out before the larger shipment on the boat arrives. For some of you in batch #2, this means you’ll be receiving your little buddy by early March, which is sooner than we previously announced!
As we ship each Snorble®, you’ll receive an email with tracking info and an expected delivery date, so keep an eye on your inbox.
The Biggest Snuggle So Far
Continuing the good news, we’re also happy to say that the biggest gathering of Snorbles® (so far) happened earlier this month in our factory when hundreds and hundreds of our little buddies were loaded onto a container that is now making its way to the United States.
When this shipment arrives and is cleared by Customs in late March or early April, we will begin sending them out to those remaining in batches #2-5. That’s right, the snuggle is big enough that we expect it to cover those who pre-ordered our little buddy in batch #5 as well!
Award Winning
In even more good news, we’re happy to announce that we were chosen for a number of awards over the last while too. Although the feedback from our backers has been very rewarding as we continue to introduce Snorble to more and more families, being recognized by a number of parenting groups and a prestigious design organization has us all feeling great as well.
BackerKit Pre-Orders
Finally, as we prepare to send Snorble to your family in the next while, we wanted to let you know that you will see a charge on the credit card you provided if you pre-ordered either through our website or added extra items in the survey we sent after our Indiegogo campaign ended.
To clarify, if you pledged during our Indiegogo campaign, you will not be charged again for the items you pre-ordered through Indiegogo. However, if you added any items when completing your survey, you will be charged* when we prepare your pre-order for shipping.
As always, if you have any questions, please feel free to contact us.
Your Feedback is Crucial
Speaking of reaching out, as we continue to release Snorble in batches, we look forward to hearing from more and more of you as you welcome our little buddy into your families.
So far, both the Beta Experience families and those who were in batch #1 have been amazing in helping us discover issues we didn’t know until Snorble was in more homes. Thanks to their feedback, we have been able to improve the experience even more, and we can’t wait to continue to build on what we’ve done with all of you.
With that in mind, we want to hear from you when you experience anything you love, discover an issue, or think of something you would love for Snorble to do. Our team will work tirelessly to make sure Snorble is a great new member of your family, and your input will be invaluable in our efforts!
Sincerely,
Team Snorble
*For those in Canada, duties, brokerage fees, and other expenses related to international shipping may be charged upon delivery as well.
